Chinese simplified English French German Italian Malay

Latest News

Good news for holidaymakers in Malaysia, Club Med's first resort in Asia located in Cherating, Pahang will resume operations on July 28 with the launch of its Safe Together program. Developed by Ecolab, a global leader in water, hygiene and infection prevention solutions and services, the guest assurance program will reassure guests of the clean and safe environments allowing them to visit with confidence. Under the Safe Together program, a series of heightened safety and hygiene protocols aligned with guidelines from global and local health authorities will be implemented at all resorts. The Safe Together program's enhanced hygiene measures will be communicated throughout the resort - from arrival and reception, public areas and rooms, dining and resort activities, to kids facilities, entertainment, and staff operations. Resort guests can enjoy their holiday with ease as all activities and facilities have been adapted to suit the current climate while still adhering to safety standards such as frequent sanitisation using Ecolab's disinfecting agents and procedures, social distancing and precautionary practices including filling up of health declaration forms and temperature checks. Guests will still be able to experience Club Med's convivial all-inclusive offerings and 'MustTry' experiences from tailored services to the little touches that make Club Med simply unique.

Holiday-goers looking for adventurous fun under the sun will be thrilled as a range of in-resort activities like outdoor yoga, watersports, nature walk, rock climbing, archery, and its signature Kids' Club, as well as other outdoor activities are made available at Club Med Cherating. Furthermore, resort employees, also known as Gentil Organisers (G.Os) and Gentil Employees (G.Es), will be wearing masks throughout their shifts for an added level of protection. Closely following WHO guidelines and under the guidance of Ecolab, all resort staff are also thoroughly trained on precautionary and cleaning measures. Hand sanitizers will be made available throughout the resort and specially designed Club Med protective masks along with N95 masks are available for the guests to purchase at the boutique. Club Med SEA general manager, Vijay Sharma said that the partnership with Ecolab will equip all resorts to put in place a series of enhanced initiatives that will set the gold-standard for resort cleanliness.

"With this partnership, we hope to fortify an enhanced measure of hygiene processes to bring about a peace of mind for our guests returning to Club Med," he said. In addition to Club Med Cherating, the protocols under the Safe Together program will be implemented across all Club Med resorts in Asia as well while its resorts in China, after undergoing professional food safety, water checks and public hygiene audits are also certified by the China Certification and Inspection (CCIC). With 70 years of hospitality experience, Club Med is not only adapting to the new normal with agility and enhanced measures but has also honed their expertise in operating low-density resorts suited for safe distancing with self-sufficient resort facilities that allow guests to stay within the 'Club Med Cocoon', a safe haven for families looking to jump back to happiness. Surrounded by 85 hectares of lush tropical rainforest, and with the resort's built-up surface covering less than 10 per cent of the total site, Club Med's guests will be able to immerse themselves in endless possibilities and experiences while remaining safe whether they are adventuring into the wild, relaxing on secluded beaches, or even learning a new skill at sea, as there is plenty of spacious outdoor areas and activities to indulge in. In addition, restricted access to the public allows guests and staff to remain traceable and contactable should the need arise.

Follow Us

Contact Us

No 33 & 33A, ICT Hub, Indian Town,
Jalan Putra Square 4, 25200 Kuantan, Pahang
T: +609 568 1623/1624
F: +609 568 1626
H: 1-300-88-2017

Your Enquiry

Need more information? Send us your Enquiries and we will get back to you with a quick answer.

Operating Hours : 
Monday-Friday : 8.00 am - 5.00 pm / Friday Closed On : 12.15pm - 2.45pm

Available On The



 Website & Content © 2020 Tourism Pahang Darulmakmur | Fraser's Hill Development Corporation. All rights reserved

*Disclaimer: Tourism Pahang does not acknowledge any form of monetary donations or awards or gifts made in its name offered through any medium or format of communication. Tourism Pahang shall not be responsible for any untoward incidents, consequences or any detrimental reliance on such information or damages resulting from such acts including gambling, monetary donations or investment of any kind. Tourism Pahang only recognizes contests, competitions or similar activities that are managed and organized by Tourism Pahang officially, therefore, Tourism Pahang shall not be liable monetarily or otherwise against any third party’s claim.